Privacy Policy

Welcome to Omnia Automation

At Omnia Automation we take our clients(“Clients” and “Client”) and our client´s users or customers or future customers (“Users”) privacy very seriously and for that reason this Privacy Policy is characterized for:

  • Be applicable to both our Websites and our Service.
  • Describe how Omnia Automation collects, stores, uses and discloses customer data, user data and prospect data.
  • Describe your choices and rights regarding use, access and correction of your personal information.

Specifically, this Privacy Policy describes our practices regarding:
  1. Data Uses & Legal Bases
  2. Data Collection & Processing
  3. Devices, cookies and usage data
  4. Data Transfer
  5. Data Subject Rights
  6. Changes to this privacy policy
  7. Contact information

If you are a Client or User, please read this Privacy Policy carefully and make sure that you fully understand it. You are not legally required to provide us with any of your personal data, and may do so (or avoid doing so) at your own free will. If you do not wish to provide us with your personal data, or to have it processed by us or any of our services providers, please simply do not visit or interact with our Sites, nor use our Services.

You may also choose not to provide us with “optional” personal data (i.e. “not required” fields on forms), but please keep in mind that without it we may not be able to provide you with the full range of our Services or with the best user experience when using our Services.

By entering in www.omniaautomation.us you accept and authorize the practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or the Service.

1. Data Uses & Legal Bases

2. Data Collection & Processing

Use by Omnia Automation

Omnia Automation provides Omnichannel customer service solutions powered by Artificial Intelligence (“the Service”). Omnia Automation’ Services shall be available to Clients and/or Users residing in the European Union and therefore we are GDPR compliant. Omnia Automation is the controller of your Personal Data and responsible for the collection, processing and disclosure of your Personal Data as described in this Privacy Statement. We use our own Service to answer questions on our websites, so that potential leads can learn more about Omnia Automation’s products. Information that we collect and manage using the Service for our own marketing belongs to us and is used, disclosed and protected according to this Privacy Policy. Omnia Automation doesn't store sensitive customer information. The data we collect is strictly detailed in our Privacy Policy. We only use the collected information in accordance with this policy and for specifically stated reasons. We Never Sell Personal Information. We will never sell your Personal Information to any third party. We will process and use your personal data for the following purposes: ➔ When necessary to fulfill a contract with you. These include the provision of services, payment procedures, as well as communication with you regarding the requested services and, in general, to maintain and manage your account with us. You will be provided with more information about the processing of your data at the time of your purchase of our services. ➔ As required by current legislation. This includes use for claims and legal compliance (as well as disclosure of such information in connection with legal proceedings or litigation). ➔ When we consider it necessary by virtue of our legitimate interest, except when said interest is overridden by your right of protection of your data (you can obtain more information about the weighting carried out by contacting us through the contact details provided below). This includes to better understand your preferences, to provide you with appropriate content and advertising and to ensure the security and integrity of our Website, to carry out business and product analysis, to maintain internal records, and to send you newsletters and information about other Omnia Automation services that may be of interest (when your consent is not obtained, and you have not objected to receiving this type of communication). ➔ With your consent. This includes situations where you have agreed to the use of cookies, for example, to collect management information for statistical and trend analysis. Your consent will also be the basis for processing your data to communicate with you when you send us an inquiry. When the basis for the processing of your personal data is consent, it can always be revoked using the contact data collected at the end of this Privacy Policy. Please note that revoking your consent will not affect the legality of the treatment carried out previously, and that we may have another legal basis to process your data, such as those listed above. ➔ We may also aggregate your data anonymously in order to administer and improve our Website. ‍Use by Our Customers Our customers use the Service to provide Customer Service. Omnia Automation does not control the content of this knowledge or the types of information that our customers may choose to collect or manage using the Service. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy. Omnia Automation processes our customers' information as they direct and in accordance with agreements celebrated with our customers. We store that information on our service providers' servers, but we do not have control over its collection or management. Omnia Automation is not responsible for the practices employed by websites linked to or from the Services, nor the information or content contained therein.

3. Devices, cookies and similar technologies

4. Data Transfer

5. Data Subject Rights

You have the following data protection rights: You can request access, correction, updates or deletion of your personal information. You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you wish to contact us regarding our use of your Personal Data or exercise your rights of access, correction, updates or deletion to the processing of your Personal Data, please send an email to [email protected] or send a written communication to Hipólito Yrigoyen 146 of the City of Córdoba (CP: 5000). If you contact us, please indicate the name of the website where you entered your data and attach a copy of your national identity document, passport or other valid document that identifies you, as well as the specific information you want us to correct, update or remove. Requests to delete Personal Data will be subject to any current legal and ethical obligation to inform or complete documents or document retention obligations that are imposed on us.

6. Changes to this Privacy Policy

7. Contact information

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